The Kaiser brand is registered in Germany, and its products are distributed exclusively in the Russian Federation and the CIS. We find out what kind of warranty is given for Kaiser washing machines.
What is the warranty period?
The manufacturer provides its customers with a certificate of an official Kaiser dealer, which guarantees not only the quality and authenticity of the equipment. For repair questions, you can contact the website of the official representative of the company by phone: 8-800-500-69-65.
For all washing machines (CMA), the manufacturer gives 12 months warranty service. The countdown is from the time of purchase. The date of sale is necessarily recorded in the warranty card. In the interests of the buyer - the correct completion of this document - sellers should, writing it to the buyer, also note the serial number of the model. The seller puts a store stamp and his signature on the coupon.
Kaiser equipment complies with European standards, and warranty obligations provide prompt free service.
The warranty does not apply to accessories and spare parts that are not included in the package. The responsibility of the manufacturer only occurs if the user has fully complied with the operating rules - they are set out in the technical instructions.
When is the repair paid?
The manufacturer, on a free basis, agrees to fix only breakdowns associated with manufacturing errors. If the failure occurred for reasons to which the manufacturer is not related, the owner of the AGR should pay for the repair.
An example of situations in which a warranty is not covered by a washing machine:
- A power surge has occurred in the mains, resulting in damage to the washing machine.
- The user inadvertently or intentionally dropped, hit and otherwise damaged the device.
- The washing machine was damaged during transportation.
- The user himself tried to repair the machine or instructed it by an unauthorized workshop. Any unauthorized intervention - making structural changes, breaking the seal, etc. - becomes a reason for refusal.
Where to contact for repair?
If your washing machine is under one year old (from the date of sale), you are entitled to free repair and maintenance. Unless, of course, the breakdown does not fall into cases for which free maintenance is not provided.
On the website of the Kaiser official, you can find a complete list of authorized service centers - there are dozens of them in Russia. For all questions, customers can call the following numbers: +7 (499) 488-75-10 (tel / fax), +7 (499) 488-76-10. Calls are received from 10 to 18 hours, except weekends.
The manufacturer provides for the return of equipment - the goods can be returned or replaced in accordance with the law. Claims are accepted after contacting the nearest authorized service. Exchange is based on the findings of the service center.