"AEG" is a prestigious German brand that produces household appliances of the middle and highest price range. Learn about the warranty on AEG washing machines.
Warranty Terms
Each automatic washing machine (CMA) is accompanied by a standard warranty card. When buying a device, do not forget to check the correctness of filling out the coupon - in addition to the seller’s signature and the store’s stamp, it must contain the sale date and serial number of the model. The warranty period for AEG AEG is 1 year.
Please note that if you forget to set a date, then when contacting the service, the warranty period will be counted from the day the machine was manufactured. And given that several months may elapse between the release and sale of a product, your chances of free service will drop markedly.
An inverter motor is installed on the AEG washing machines - a 10-year warranty is given on it. It applies to all models with inverter motors released after 04.2013.
The 12-month warranty is only valid if you use the washing machine for its intended purpose - for home washing. If the device is used as professional equipment for commercial purposes, the warranty is void.
Reasons why the manufacturer refuses to repair for free during the warranty period:
- Damage to the device during transportation - due to violation of the rules of transportation.
- CMA damage of any kind - mechanical or chemical.
- Application for washing products not intended for use in automatic machines.
- Violation of the rules of storage and operation.
- Intervention in the design of the device. Do not trust repairs to unauthorized workshops and private craftsmen. Also, you can’t try to repair the machine yourself - then the warranty will be refused.
- Foreign objects getting inside the device.
- Damage due to natural disasters.
To avoid breakdowns and failures in free maintenance, carefully read the instructions before installing and turning on the device.
Where to go?
You can find out all the conditions of free service on the official AEG website. Here, customers can contact company representatives through one of the communication channels:
- make a phone call;
- write an appeal by filling out the form;
- write to email;
- Connect to Facebook
- Contact via Instagram.
The specialists of the service center, having examined the washing machine, will conclude on the reasons for its breakdown. Depending on the conclusion, there are three options for solving the problem:
- If a factory defect is found and repair is not possible, replace the broken washer.
- One part failed - warranty repair in an authorized center.
- Failure due to the fault of the manufacturer - denial of free maintenance.
Contact for warranty matters only at authorized service centers. Here you can get maintenance or buy accessories for equipment. By visiting the AEG website, you can find the addresses of service centers by entering the name of your city. Also, a detailed list of authorized services is constantly updated on the website of Electrolux, a trademark of AEG, a member of the Electrolux Group.
For maintenance and repair, you can also contact the information center by calling the toll-free number 8 (800) 200-35-89.