Schaub Lorenz is a German brand with a long history. Today, the company produces household appliances in factories in Turkey and Belarus. Find out the details of the Schaub Lorenz washing machine warranty.
Warranty Terms
The manufacturer gives only washing machines (CMA) 1 year warranty. From time to time, the company holds promotions to issue certificates that extend the warranty period.
Many users believe that 1 year is not enough, because there are manufacturers that give 2-3 years of free maintenance. In fact, this is the most adequate figure. Do not think that with an extended warranty period you will be able to use them.
Please note:
- The manufacturer does not promise to fix for free all breakdowns that only happen during the year. Under the terms of the contract only malfunctions associated with factory defects fall. All failures that occurred due to the fault of the user are eliminated on a paid basis.
- If the manufacturer made some flaws during the production process, then they will affect the beginning of the device’s operation - in a year, inaccuracies of assembly, poor-quality materials and components will somehow manifest.
Failure to repair or replace parts for free may result from a variety of reasons. The manufacturer stipulated in the contract all cases in which he is not obliged to provide warranty repair services. If you violate the rules of operation, then you will have to pay for repairs from your pocket. Even interruptions in the power supply network and poor pressure in the water supply networks are your fault, the manufacturer in these cases also declines his obligations.
Examples of reasons for rejection:
- The user violated the rules of operation - at least one item out of all established.
- Mechanical damage caused by the user.
- A foreign object has fallen into the apparatus.
- Natural disasters.
- Damage and fall during transportation. And it doesn’t matter if it happened by chance or intentionally.
- Damage to seals, etc.
Who makes repairs under warranty?
If your washer is less than one year old, then you have a chance to get free maintenance. To do this, you need to contact the authorized service centers of the company - there are about a hundred of them in the Russian Federation, about a dozen in Moscow alone. See the full list of services on the official Schaub Lorenz website.
To exercise your rights to free repairyou must provide warranty card. When buying, make sure that the seller not only puts the stamp and signature, but also writes the serial number of the CMA and the date of purchase. If you lose the coupon, then the guarantee will be counted from the moment of issue.
Having bought a washing machine, first read the instructions and only then start using it. The manufacturer recommends contacting the masters of authorized services about installing the device - this will protect consumers from unnecessary problems. Please be aware that improper installation and connection by third parties may result in denial of service under warranty.